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KVKK policy

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İZMİR DEMİR LİFT CLARIFICATION TEXT ON THE PROTECTION AND PROCESSING OF PERSONAL DATA

As İzmir Demir Lift ("Company"), in our capacity as the data controller pursuant to the Law on the Protection of Personal Data No. 6698 ("KVKK") and relevant legislation, we show the utmost sensitivity to the security and privacy of your personal data. This document has been prepared to inform our visitors, customers, and business partners who visit our website at https://izmirdemirlift.com/ regarding the collection methods, processing purposes, legal grounds, and their rights regarding their personal data.

1. Personal Data Processed

When you contact us via contact forms, quote/request forms, support forms, or direct communication channels on our website, the following personal data may be processed:

  • Identity Information: Full name.

  • Contact Information: Phone number, email address, address details.

  • Customer Transaction Information: Details regarding the requested products or services (inquiries for stackers, pallet trucks, forklifts, freight elevators, and lifting equipment, message contents, order, and service history).

  • Transaction Security Information: IP address, website traffic/log records, cookie data.

2. Purposes of Processing Personal Data

Your collected personal data is processed in accordance with the conditions set forth in Articles 5 and 6 of the KVKK for the following purposes:

  • Fulfilling your product and service requests regarding lifting and handling equipment (sales, rental, maintenance and repair, technical service, etc.),

  • Evaluating your contact and quote requests and providing feedback,

  • Managing customer relations, conducting after-sales support, and customer satisfaction processes,

  • Executing contract processes, preparing price quotes, and issuing invoices,

  • Improving the products and services offered by our Company, conducting market analysis, and ensuring business continuity,

  • Fulfilling legal obligations and complying with requests from authorized public authorities,

  • Ensuring the security of the website and resolving technical issues.

3. Method and Legal Grounds for Collecting Personal Data

Your personal data is collected in electronic and physical environments through contact/quote forms on our website, emails, phone calls, contracts, and technical cookies used during your visit.

These data are processed based on the following legal grounds:

  • Directly related to the conclusion or performance of a contract,

  • Fulfillment of legal obligations to which our Company is subject,

  • Establishment, exercise, or protection of a right,

  • Legitimate interests pursued by the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.

4. Transfer of Personal Data

Your personal data may be transferred, within the framework of the purposes stated above and within the limits permitted by the legislation, to:

  • Authorized public institutions and organizations to fulfill statutory obligations,

  • Independent professionals from whom services are received, such as financial advisors and legal consultants,

  • Information technology providers and business partners who provide website hosting, email, and technical infrastructure services.

Your personal data is never sold to third parties for commercial purposes or shared with unauthorized individuals.

5. Rights of the Data Subject under KVKK

Pursuant to Article 11 of the KVKK, you may exercise the following rights by applying to our Company:

  • Learn whether your personal data is being processed,

  • Request information if your personal data has been processed,

  • Learn the purpose of processing your personal data and whether they are used in accordance with their purpose,

  • Know the third parties to whom your personal data is transferred domestically or abroad,

  • Request the rectification of incomplete or inaccurate personal data,

  • Request the erasure or destruction of personal data under the conditions set forth in Article 7 of the KVKK,

  • Request notification of the correction, erasure, or destruction operations to third parties to whom your personal data has been transferred,

  • Object to the processing of personal data exclusively through automated systems that leads to an unfavorable consequence for you,

  • Claim compensation for damages arising from the unlawful processing of personal data.

6. Application and Contact

To exercise the rights stated above, you may submit your request along with documentation verifying your identity:

in writing or through other methods determined by the Communiqué on the Principles and Procedures for the Request to Data Controller. Your application will be concluded free of charge as soon as possible and within 30 (thirty) days at the latest, depending on the nature of the request.

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